At Welaura.com, we’re dedicated to ensuring your complete satisfaction with every purchase. That’s why we offer a hassle-free 7-day return policy, giving you peace of mind when shopping with us.

Under What Conditions Can I Return or Replace My Product?

We understand that sometimes things don’t go as planned. You can request a return or exchange under the following conditions:

Wrong product delivered

Expired product delivered

Damaged product delivered (physical damage or tampered packaging)

Incomplete order (missing products)

Wrong Item Delivered

If you’ve received the wrong product or if any item is missing from your order, simply raise a replacement request within 7 days from the delivery date. Reach out to us via email at care@welaura.com or on WhatsApp/Calls at 9350177315 or +91 1203569068. Provide us with your Order ID, Invoice, and supporting images or videos, and our dedicated customer delight team will swiftly address your query within 24 – 48 hours.

Damaged Item

For leaked or damaged products, initiate a return or replacement request within 7 days of delivery. Contact us at care@welaura.com or call/WhatsApp us at 9350177315, providing your Order ID, Invoice, and supporting images or videos. Rest assured, our customer delight team will promptly address your concern within 24 – 48 hours.

Concerns Related to the Product

Should you have any concerns regarding product quality, please don’t hesitate to reach out. Write to us at care@welaura.com or call/WhatsApp us at +91 1203569068 / 9350177315 within 7 days of delivery. Share your Order ID, Invoice, and supporting images or videos. Our team will review your complaint and aim to resolve it over a call within 24 hours.

Order Cancellation

Changed your mind? No problem. You can cancel your order within 5 hours of placing it. Reach out to us at care@welaura or call/WhatsApp us at +91 1203569068 / 9350177315 (10:00 AM to 6:00 PM). Please provide the reason for cancellation. Once an order is dispatched, it cannot be canceled. However, you can refuse to accept the parcel upon delivery.

Refund Process

Once the refund request is approved, The Refunded Amount will be processed and credited within 10 days to the original mode of payment.

At Welaura, your satisfaction is our priority. Shop with confidence knowing that we’re here to assist you every step of the way.