At Welaura, we aim to provide you with a seamless shopping experience, including swift and secure delivery of your purchases. Please read our shipping policy carefully to understand how we handle order deliveries:

Delivery Time:

we will deliver your products within 7 days

Dispatch Location:

Purchases are shipped from our warehouse located in Greater Noida, Haryana, India.

Delivery Schedule:

Orders will be delivered between 10:00 AM – 6:00 PM, Monday to Saturday, excluding public holidays.

Signature Requirement:

All goods will require a signature upon delivery. If you’re unable to be present to sign for your delivery, we recommend providing an alternative such as a family member, colleague, or neighbor. Please note that Welaura assumes no responsibility for goods signed by an alternative person.

OTP Requirement:

Certain courier partners may request an OTP (One Time Password) to complete delivery. This OTP will be sent to the mobile number provided at the time of placing the order and will need to be provided for successful delivery.

Responsibility for Damage:

Welaura holds no responsibility for any damage that may occur after delivery. We ensure that your order is carefully packaged and handled before dispatch.

Claims for Shortages or Damages:

Any claims for shortages or damages must be reported to our customer service team within 48 hours of the day of delivery. We encourage you to inspect your order upon receipt to ensure its integrity.

Shipping and Handling Charges:

Shipping and handling rates may vary based on factors such as product type, packaging, size, volume, and destination. The applicable shipping and handling charges will be provided to you at the time of checkout. You will be informed of these charges before making payments, ensuring full transparency in the transaction process.

At Welaura, we strive to deliver your orders in a timely and secure manner, prioritizing your satisfaction at every step. If you have any further questions or concerns regarding our shipping policy, please don’t hesitate to contact our customer service team.